On Friday 30/08/2019 from 12pm our computers will not be working due to the integration of our computer systems with The White Horse Surgery, This means that on Friday 30th we will be running an urgent/emergency service only as we cannot access any computerised records – therefore please do not contact us or attend the Surgery unless your query cannot wait until Monday. Please see alternative service options listed below. Normal service from 8am on Monday 02/09/2019.
Urgent Care Services
Pharmacies: Your local pharmacist is a medicines expert that can advise on most common ailments and give health and wellbeing advice. Download the Health Help Now app for pharmacy opening times and find out more on the stay well pharmacy page.
NHS 111: If you don’t have internet access or a smartphone, and need health help when it’s not an emergency, NHS 111 can give you free health advice, 24 hours a day, 365 days a year.
Minor injuries unit : Trained nurses at minor injuries units (MIUs) can assess and treat cuts, sprains, minor burns, minor dislocations of the fingers and toes, minor eye injuries and remove foreign bodies from, for example, ears and noses. MIUs cannot treat babies under one year old. MIUs are open every day of the year.
Gravesend Minor Injury unit, Gravesham Community Hospital: Bath Street, Gravesend, DA11 0DG. Open 8am to 8pm, every day of the year. Phone: 01474 360816
A&E: The ED /A&E is open 24 hours a day, 365 days a year. If you have NOT had an Accident or suffering a life threatening emergency please use one of the alternative services above.
Dentists: For emergency dental care, contact your own dentist first. At evenings, weekends and bank holidays (8.30am to 1.25pm) you can call DentaLine on 01634 890300.
Mental health support: Free confidential emotional advice and guidance is available 24 hours a day, seven days a week, from the Mental Health Matters helpline on 0800 107 0160. The Samaritans are also there to listen at any time of day or night and can be reached by dialling 116 123.
Merger of practices
On Monday 1 July 2019, The Forge Surgery, Gateway Medical Practice and White Horse Surgery, all located on the Fleet Health Campus, Northfleet, merged to form one GP practice.
The team of GPs, Advanced Nurse Practitioners, Practice Nurses, Reception and Administration from all three practices are now working together as one large new GP practice known as Springhead Health.
All patients registered at any of the three practices automatically transfer to Springhead Health and can continue to access GP care and other GP services.
For the time being, there are no changes to how things work. The new practice continues to use the same telephone numbers; the same staff are on reception, and patients are being seen by their regular GPs. There are also no changes to the way prescriptions are dealt with.
A dedicated team has been set up to assist patients with any questions or concerns they may have in the early days of the merger. They can be contacted by visiting the Whitehorse surgery between 2pm and 5:30pm Monday, Tuesday and Friday; calling 0300 0300 000 Monday to Friday between 10am and 5pm, or sending an email to firstname.lastname@example.org.
The practices are joining to form one practice as this will allow them to provide improved care to patients; to further develop and expand the services they offer; and to respond more effectively to the anticipated population growth and rising number of patients in the area in the coming years.
Patients can choose to register with another GP practice if they live within another practice’s boundary. If you wish to do this, please contact the GP practice you would like to register with.
We also advise that Dr Ozua has now semi-retired and will be working with us as a locum GP– he will therefore not have any pre-bookable appointments, only on the day bookings and he will not be undertaking any private work ie Medicals etc.
In keeping with the new 2019 GP contract we will also be working closely with our neighbouring practices to form Primary Care Networks. This will make our practice and others in the network more sustainable, enable GPs to address workload and continue to provide high quality care.
The Gateway team would like to thank you for your loyalty, co-operation and goodwill shown over the past. We are fortunate to have you as our patients and we look forward to caring for you under "Springhead Health Ltd".