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Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

The Practice are always welcome to suggestions for improvement in our services, however we are contractually bound to provide our Patients with a robust Complaints Procedure.

The Procedure is detailed below:

COMPLAINTS PROCEDURE

Your Neighbourhood Professionals. Just a Click Away! Gravesham Community Leisure Limited
Your Neighbourhood Professionals. Just a Click Away! Gravesham Community Leisure Limited